Please read our policies.

BOOKING POLICY

To ensure availability, all bookings must be made at least two weeks in advance. Last-minute bookings may incur an additional Late Booking and/or Rush Shipping Fee. Bookings requested within one week of the event date are not guaranteed and will only be accepted at the owner’s discretion.

A Rush Shipping Fee will automatically apply to bookings made less than four days before the event. Please note that all downtown hotels, Airbnb properties, and valet-only locations will incur an additional $25 parking fee.

RETAINER & PAYMENT

A non-refundable 75% retainer is required to secure your booking. We currently accept payments via Cash App, Zelle, and Apple Pay. Cash payments are no longer accepted.

The remaining balance is due 24 hours prior to your event date, unless you are a travel client. Travel clients are required to submit full payment one week in advance.

For bookings made less than four days before the event, full payment is required at the time of booking. Services will not be provided without full payment.

Once your booking is confirmed, an invoice will be sent to the email address provided. Your invoice will include a detailed breakdown of all requested services, pricing, and applicable fees. Please review and sign your invoice carefully, as it serves as confirmation of your selected services and helps ensure clarity regarding pricing and inclusions.

REFUND POLICY

All payments are non-refundable. We are committed to delivering high-quality décor and exceptional service, and every event is designed with the utmost care, creativity, and attention to detail. Our goal is to provide an experience that exceeds expectations while maintaining the highest standards of professionalism and service.